May 27, 2010

UPDATE - Websites keep going online.  Main outstanding issue is front page extension websites that are loading blank.  If your website requests a password please email the site to support@cfmenterprises.com so we can fix that.  FTP Access instructions will be uploaded ASAP.

UPDATE - We are in the process of setting up all the websites in a different server because the corruption seems to be unrecoverable.  Websites are coming online one by one.  Please send an email to support@cfmenterprises.com if you notice any weird behavior or if a domain alias or page is not loading.

May 26, 2010

UPDATE - Restoration of the corrupted files from the bad update is taking longer than we have hoped for but it is being worked on.

Web/FTP Server had a Windows Update error late last night and is being worked on this morning.  We anticipate a resolution by 10 AM Central Time and will update this page with any new information.

Apr 29, 2010:

Please make sure you are abiding by the following email guidelines during your operations.  Failure to meet any of the guidelines below will result in suspension of your email privileges with no advanced warning.  It is imperative for everyone to follow the guidelines to avoid issues with SPAM.

1. Technical Guidelines

E-mail sent should comply with the documents listed below (some links are only available in English)
1. Anti-spam Recommendations for SMTP MTAs (BCP 30), The Internet Society
2. SMTP Service Extension for Command Pipelining (STD 60), The Internet Society
3. Remove Me Responses and Responsibilities: E-mail Marketers Must Honor Unsubscribe Claims, Federal Trade Commission
4. Basic E-Mailing List Management Guidelines for Preventing Abuse, E-mail Abuse Prevention System

Make sure your content complies with the following guidelines:

1. Sender is expected to comply with all technical standards for the transmission of Internet e-mail, as published by The Internet Society's Internet Engineering Task Force (IETF), including RFC 2821, RFC 2822, and others.
2. Sender must not open more than 500 simultaneous connections to out going mail server without making prior arrangements.
3. The mechanism for unsubscribing, either from individual lists or all lists hosted by the sender, must be clearly documented and easy for recipients to find and use.

2. Adherence to CAN-SPAM Act

Senders should be familiar with the CAN-SPAM Act and ensure that their e-mail adheres to the requirements: http://www.ftc.gov/bcp/conline/pubs/buspubs/canspam.htm

The ip address of our mail server and database servers have changed due to the server upgrade.

If you are not having success downloading your email, go to Windows Start button and click Run.  Type in cmd.  This will bring up a black box.  Type in ipconfig /flushdns (there is one space between the g and the /).  Press enter, should say the DNS Resolver Cache was flushed.  Your mail should then start downloading to Outlook.

Nov 20-21 2010 Server Updates Saturday November 21, 2009 0735 CENTRAL

The migration is still underway, but taking longer than expected. Services will remain down until this is completed, and we will update this messages once it is complete.

Once again we will try to keep as many services available as possible during the migration, only shutting down the portion of the server being moved. However, it is best to anticipate all services being down.

Nov 20-21 2010 Server Updates

Please remember that starting at 10:30 PM Central Time on the 20th the servers will be shut down for a major upgrade.  Services will be restored no later than 7 AM Central on the morning of the 21st.  The process will be repeated at 10:30 PM Central Time on the 21st, with the server coming back online at 7 AM Central time the morning of the 22nd. 

As much as possible we will try to keep as many services available as possible during the migration, only shutting down the portion of the server being moved.  However, it is best to anticipate all services being down.

We will update this as much as possible, although this site will also be periodically affected during the upgrades.

FTP Services on Friday Evening 9/26 - Sat AM 9/27

Please be aware that as we complete the transition for the new server hard drive we will move the web server files from the old drive to the new drive starting Friday evening.  In order to keep the server up and running during the copying process, it will be necessary that you are aware that changes made to your website during the above time frame may be "lost" depending on when you make them.  In other words, please only make emergency updates to your websites starting at 7 PM Central time.  If you do make such an update, be aware that you will have to re-send the update on Saturday morning after the copy process is done.

3/30 AUTOMATIC EMAIL RESPONSES
If you are using a "Support Ticket" system for your website, please make sure that you are not sending auto-responses to inquiries sent by email.  Otherwise, your system will try to send canned responses to every SPAM email sent to your account.

3/23 WEB FORMS AND SPAM
To reduce the chances of robots using your forms to send SPAM, you should have some form of verification field (enter the word/phrase on this image or answer this random question).  Thus, a robot would not be able to answer the question correctly and emails won't go out with SPAM content to you.  Makes things better for both the server and your time spent handling bogus inquiries/submissions.

8/14 SMARTER MAIL AND IE
There may be a compatibility issue with IE 5.x and the new Smarter Mail Upgrade.  IE is currently in version 7.x.  Smarter Tools (the creators of Smarter Mail) highly recommends that any IE 5.x be upgraded to at least 6.x.  If your having issues operating your Web Mail and your IE is version 5.x, you should upgrade IE at www.microsoft.com. 

8/14 SMARTER MAIL UPGRADE
We have installed a new vertion of SmaterMail over night, along with standard server upgrades.  General server upgrades were also installed.  You may have experienced temporary downtime of email services during rebooting, but nothing major.

If you use Web Mail, you will immediately notice the new Smater Mail interface.  The internal help features should make your web mail experience more enjoyable, as well as provides upgrades in regards to managing spam, among others.

8/5 NOTICE ON POSSIBLE DUPLICATE CHARGES:

Any duplicate transaction in the system has already been voided.  IT WILL NOT SHOW on your credit card statement.  We apologize for the mistake, we still have both the old server and the new server running and the old server decided to shoot out billings.  Any transaction voided by 6 PM Eastern Time does not make it to your bank and no money will be exchanged.  You will NOT see a refund, because your credit card will NOT be billed.

If you have any questions, or if by any chance you do actually get billed twice, please just make a copy of either your online or paper statement showing the charges and we will gladly issue you a refund by check.  But this should not be necessary.

7/31 UPDATE ON SERVER UPGRADES:
Mail transfer is now complete.  All services are up.  There may be a few minor features that may not work on the HELM Control Panel.  We are going through each feature to ensure all is working properly.

Chances are that you WILL have email stuck in the old mail server.  There are two ways to download your email:

1- Go to http://216.40.230.124which will take you to our old mail server.  Log in using your email address and password.  You can view and manage your there.  You should NOT send email from this server though, as it will probably fail SPAM filters because it's going to be sent from the wrong IP address.

2- Temporarily update your Outlook, changing the incoming mail server (POP3) to the IP Address 216.40.230.124.  Download any email stuck on the server.  Then change it back to the normal mail.yourdomain.com or mail.cfmenterprises.com.

We will have this service open through Saturday.

ns.e-nethost.com
and ns2.e-nethost.com