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3/30 AUTOMATIC EMAIL RESPONSES
If you are using a "Support Ticket" system for your website, please make sure that you are not sending auto-responses to inquiries sent by email. Otherwise, your system will try to send canned responses to every SPAM email sent to your account.
3/23 WEB FORMS AND SPAM
To reduce the chances of robots using your forms to send SPAM, you should have some form of verification field (enter the word/phrase on this image or answer this random question). Thus, a robot would not be able to answer the question correctly and emails won't go out with SPAM content to you. Makes things better for both the server and your time spent handling bogus inquiries/submissions.
8/14 SMARTER MAIL AND IE
There may be a compatibility issue with IE 5.x and the new Smarter Mail Upgrade. IE is currently in version 7.x. Smarter Tools (the creators of Smarter Mail) highly recommends that any IE 5.x be upgraded to at least 6.x. If your having issues operating your Web Mail and your IE is version 5.x, you should upgrade IE at www.microsoft.com.
8/14 SMARTER MAIL UPGRADE
We have installed a new vertion of SmaterMail over night, along with standard server upgrades. General server upgrades were also installed. You may have experienced temporary downtime of email services during rebooting, but nothing major.
If you use Web Mail, you will immediately notice the new Smater Mail interface. The internal help features should make your web mail experience more enjoyable, as well as provides upgrades in regards to managing spam, among others.
8/5 NOTICE ON POSSIBLE DUPLICATE CHARGES:
Any duplicate transaction in the system has already been voided. IT WILL NOT SHOW on your credit card statement. We apologize for the mistake, we still have both the old server and the new server running and the old server decided to shoot out billings. Any transaction voided by 6 PM Eastern Time does not make it to your bank and no money will be exchanged. You will NOT see a refund, because your credit card will NOT be billed.
If you have any questions, or if by any chance you do actually get billed twice, please just make a copy of either your online or paper statement showing the charges and we will gladly issue you a refund by check. But this should not be necessary.
7/31 UPDATE ON SERVER UPGRADES:
Mail transfer is now complete. All services are up. There may be a few minor features that may not work on the HELM Control Panel. We are going through each feature to ensure all is working properly.
Chances are that you WILL have email stuck in the old mail server. There are two ways to download your email:
1- Go to
http://216.40.230.124
which will take you to our old mail server. Log in using your email address and password. You can view and manage your there. You should NOT send email from this server though, as it will probably fail SPAM filters because it's going to be sent from the wrong IP address.
2- Temporarily update your Outlook, changing the incoming mail server (POP3) to the IP Address 216.40.230.124. Download any email stuck on the server. Then change it back to the normal mail.yourdomain.com or mail.cfmenterprises.com.
We will have this service open through Saturday.
7/30 UPDATE ON SERVER UPGRADES:
Web transfer is now complete! FTP functionality is now live and no longer have to worry about doing duplicate work. However, we recommend for the short term that you use the ip address 74.53.189.14 for ftp, just in case your ISP is still resolving to the old web server.
Also note that if you are using any database for your website such as mysql...you should make sure that you are using the mysql.cfmenterprises.com or mysql.e-nethost.com or mysql.yourdomain.com and NOT THE IP ADDRESS. If you are resolving to the IP Address, you will not be resolving to the new server and may experience data loss.
UPDATE ON SERVER UPGRADES:
The snapshot of the old web server is taking place over night. The time to copy the files over will be longer than expected. This means the following:
1- Any updates to web pages that take place from now till the snap shot is complete and the web server IP's changed will have to be done again...or you can let us know so we can take a snapshot specific to your website.
2- The mail server shut down we were anticipating will NOT take place. Instead, mail will remain operational during the night while we take the snapshot of your mail. However, there is the possibility of your Outlook not downloading a group of emails depending on when your last synch will happen. Thus, we will setup the following web mail setup
http://oldmail.cfmenterprises.com
. This web mail service will remain active through the first week of August, at which time the old mail server will be shut down.
Any questions please contact us toll free at 877 774 3575 or submit a ticket online.
NOTICE: July 26th, 2007
CFM Has acquired a new server and will run a major upgrade on the nights of Sunday, July 29th and Monday, July 30th starting at 9 PM EDT.
On Sunday, July 29th we will transfer the Websites to the new server. This means that starting at 9 PM, any updates done with FrontPage or FTP may not make it to the new server. We would highly recommend that no web page updates be done after 9 PM EDT, unless there is an emergency. In this case, you should monitor your website such that when the server update is completed you re-send your update to the new server.
On Monday, July 30th we will transfer Mail. This means that Mail will be temporarily inaccessible for about 1-2 hours. On most cases, any incoming mail will be received once the upgrade is completed. Normal mail server behavior will be to retry delivery for a couple of hours, which should be ample time to allow us to complete the upgrade.
NOTICE: June 18th, 2007
Server Updates will be run on June 19th around 11 PM Central Time. You may experience momentary downtime of no more than 5 minutes on your websites/email service.
NOTICE: June 14th, 2007
Server Updates will be run on June 14th around 10 PM Central Time. You may experience momentary downtime of no more than 5 minutes on your websites/email service.
NOTICE: May 24th, 2007
Server Updates will be run on May 24th around Midnight Central Time. You may experience momentary downtime of no more than 5 minutes on your websites/email service.
Announcement:
CFM Enterprises acquires hosting division from Imagion.Com. CFM Enterprises was already running all support services for Imagion.Com. No changes will be experienced by Imagion customers, other than the billing showing CFM Enterprises instead of Imagion.Com.
NOTICE: May 9th, 2007
Server Updates will be run on May 10th around Midnight Central Time. You may experience momentary downtime of no more than 5 minutes on your websites/email service.
NEW: Submit Suggestions on how to improve our products and services. Click on Submit a Ticket and select the Suggestion Department. Thanks in advance!
WELCOME to our Recreational Solutions Customers visiting our Support Center. Be sure to come back again as we populate our Knowledge Base and other features.
NOTICE: May 19, 2006
We were unable to migrate SmarterStats statistics. To get this service up and running again, you will have to login to your control panel and uninstall Smarter Stats. Then re-install to start tracking again. AWStats statistics are not affected.
Announcement:
CFM Enterprises acquires hosting division from AST Networks. We welcome all AST Networks customers.
All domains should use the following nameservers:
ns.e-nethost.com
and ns2.e-nethost.com |